Cancellation policy

Applies to all orders placed on vonuco.com.

PART 1 — ONE-TIME ORDERS

Cancellation & Modification Policy

Once your order is submitted, it is sent to our fulfillment team for processing. Because of this, cancellations may not be possible once processing has started.

If you need to update your order, please contact us within 2 hours of placing it through our Contact Us page. After this window, your order may already be locked for processing and changes cannot be guaranteed.

Please note that orders placed during busy seasons, launches, or promotional periods may take a little longer to process.

PART 2 — HOW YOUR SUBSCRIPTION WORKS

When you choose a Subscribe & Save option at checkout, you agree to recurring deliveries and recurring billing.

Your saved payment method will be automatically charged at your agreed subscription price at the start of each billing cycle, and your order will be prepared according to the delivery interval you selected, such as every 30, 60, or 90 days.

By completing a subscription purchase, you authorize Vonuco® to charge your saved payment method on a recurring basis until you cancel your subscription using one of the options described in Part 3 below.

2.1 Subscription Pricing

Your subscription price will not change without at least 14 days’ advance notice sent to the email address connected to your account.

If we notify you of a price change, you may cancel before the new price takes effect without any cancellation fee or penalty.

PART 3 — HOW TO CANCEL YOUR SUBSCRIPTION

Vonuco® means it when we say “Cancel Anytime.”

You can cancel your subscription using any of the options below. We do not require unnecessary steps or make you go through retention loops before cancelling.

Option A — Customer Portal

  1. Log in to your account at vonuco.com
  2. Go to Manage Subscription
  3. Select Cancel Subscription and confirm

Once completed, your subscription will be cancelled and a confirmation email will be sent to you.

Option B — Email

Email our support team with the subject line “Cancel Subscription.”

Please include your order number and the email address used when placing your order. We aim to confirm cancellation within 1 business day.

Option C — Contact Form

You may also submit your cancellation request through the Contact Us page on vonuco.com.

If you want to cancel, our support team will process the request according to the terms below.

Cancellation Deadline

Please cancel at least 24 hours before your next scheduled billing date to avoid being charged for the upcoming order.

If your cancellation request is received after this deadline and the next order has already been processed, the cancellation will apply to future billing cycles.

3.1 What Happens After You Cancel

  • You will receive a cancellation confirmation
  • Orders that have already been processed or shipped will continue as scheduled
  • You will not be charged again after your cancellation takes effect
  • Your account will remain available if you choose to subscribe again in the future

3.2 Skip or Pause a Shipment

You may skip, pause, or delay an upcoming subscription order through your customer portal up to 24 hours before the scheduled billing date.

There is no set limit on how many times you may skip or pause your subscription.

PART 4 — REFUNDS

Vonuco® offers a 90-day money-back guarantee on eligible orders.

For other refund situations involving one-time or subscription purchases, the following terms apply:

Scenario Refund Treatment
Order charged but not yet shipped Contact support as soon as possible. If the order has not yet shipped, a full refund may be issued.
Damaged or incorrect item received A replacement will be provided. Photo documentation may be requested.
Unauthorized or unrecognized charge Contact support immediately. Refunds are issued after the charge has been verified.

4.1 How to Request a Refund

  1. Email our support team or use the Contact Us page
  2. Provide your order number and the email address used at checkout
  3. Briefly explain the issue

We aim to respond within 1 business day.

4.2 Refund Timeline

Approved refunds are sent back to your original payment method within 5–7 business days of approval.

Depending on your bank or payment provider, it may take an additional 2–5 business days for the funds to appear on your statement.

4.3 What Is Not Refundable

  • Change-of-mind cancellations for orders that have already shipped, unless covered by the 90-day money-back guarantee
  • Subscription orders cancelled after the 24-hour pre-billing deadline when the order has already been processed or shipped

Note: By completing your purchase, you agree to the policy stated above.